Call us @ 855-345-4305
Alaska & Hawaii Are not included in Free Shipping Structure. Call for additional charges.
Credit Terms: All sales are to be paid via credit card, PayPal or paid in advance via certified check or money order.
Freight Policy: All shipments within the continental US are prepaid unless otherwise noted
Order Policy: All orders are started within 48 hours of receiving, therefore, add-ons will not be allowed after 48 hours of original order entry. In addition, any order cancelled once production has started is subject to normal restock fees.
Freight Claims and Conditions: Always check the condition and number of cartons against the freight bill and packing slip at time of delivery. The customer must note damages and shortages on the delivery receipt at the time of acceptance. Notify Vector350 customer service department immediately upon discovery of discrepancy. All shortages with the shipment must be reported to Vector350 customer service immediately or credit may not be issued. When reporting the shortage, please refer to the invoice or sales order number, item description, part number and carton count.
Return Merchandise Policy: All merchandise returned to Vector350 must be initiated within 30 days of original
purchase and have an approved Return Merchandise Authorization Number or it will be refused and returned to sender. Collect returns will be refused for return to sender. Items to be returned must be received within 30 calendar days from the issue of the RMA#. After 30 calendar days, the RMA is void. All returns must be boxed and shipped as they were originally received including foam and other packing materials, so as not to be damaged in transit. Damage to boxes or product may result in loss of credit for that product. Customer is responsible for return freight - please insure shipment. Returns due to reasons other than Vector350 error will be charged a 25% restock fee. Special order or discontinued items are not returnable for credit. No credit will be issued for any item that has been installed (unless item is deemed by Vector350 to be warranty).
Warranty Statement: Vector350 warrants all products to be free of defects in material or workmanship for a period of one year (Dog Boxes, RaceMates, Mudflaps) and Three years (Running Boards and Tool Boxes) from date of original Vector350 purchase. This warranty covers the cost of the defective part and not the cost of removal, installation, painting or other incidental or consequential charges or damages. This warranty is void if any damage to the product is due to misuse, abuse, neglect, accident, improper installation or any other use contrary to the instructions accompanying this product. Warranty will be pro-rated based on the length of time. All warranty returns must be issued an RMA# before they can be returned to Vector350. Credit will be issued upon inspection of the product. Any product found to be non-defective will not receive credit and will be offered to be returned to the sender at their expense. Product will be scrapped 10 days after sender notification. Vector350 paint is not covered by this warranty. See Paint Policy below. Shipping damage is not considered a warranty. See Freight Claims above.
Paint Policy: Vector350 warrants all custom paint to be free of defects in cosmetic appearance upon receipt of
goods. Vector350 makes every effort to match the OEM colors and utilizes approved OEM color variations.
However, due to weather, sun exposure, other chemical contact to which the vehicle is subjected, the vehicle's paint may fade or change slightly from its original color. We do not guarantee a paint match. If an exact color match is absolutely required by the consumer, we recommend that the product be painted locally. Painted product cannot be returned unless it is defective due to materials or workmanship. Slight color variation is not considered a material or workmanship defect. Please call Vector350 for Tri-Coat paint policy. Price Changes and Specification: Prices are subject to change without notice. Mere possession of any Vector350 price list does not guarantee purchaser the prices or product lines contained therein.
Disclaimer: Due to the large amount of print and text, Vector350 is not liable for inaccurate or misprinted text that may require correction. Corrections may be made at Vector350 discretion. This policy superceeds any or all related preceding policies.
P.O. Box 230
Vicksburg, MI 49097